is a web portal that allows you to check on any open order or recent shipment.  By logging onto ajdoor.com you can view the real-time status of your orders. No need to wonder if your PO has been received or when we’ll ship it.  The information is all at your fingertips.  Once an order is confirmed, you can view it on accutrac.   It will have a status of  “Scheduled”, “Scheduled to Ship”, “Shipped”, “Back Order”, or “Partial Ship”.   In addition, you  can easily obtain the tracking information for your shipped orders.   Just give us a call and we’ll set up your secure Username and Password.

is also an autmated shipment notification email sent the day we ship your order.   Every afternoon AJ will send an email for all orders shipped that day. The shipped report will list the PO Number, Part Numbers, LTL Carrier and PRO Numbers.

When installed in accordance with our instructions, the 21A Partner Door has achieved a Label Rating of +50, -43 psf, while the 41A Responder Door is rated +/- 50 psf.

TDI’s product evaluations can be found on their website at http://www.tdi.texas.gov/wind/prod/dr/dr497.pdf (Partner Door), and http://www.tdi.texas.gov/wind/prod/dr/dr498.pdf (Responder Door).

Problem:  Operating sash won’t close/open all the way.
Solution: Measure the window opening if not square contact customer service @ 800.328.9448

Problem: Operating sash installed on the top.
Solution:: The sash in the self-storing storm door models is designed for screen installation in the lower half of the window opening.  See page 6 of the installation instructions.
Tip: For maximum energy efficiency, it is recommended that the screen be placed in the lower position.

Problem: Mitered corners allowing air/water in.
Solution: Use clear caulk to fill corners. If clear caulk was not used, touch up paint may be purchased by calling customer service @ 800.328.9448

Problem: Leaking water under operating sash draining to the interior.
Solution: A Sash Seal Kit (foam tape) to force rain to drain to the outside of the door. Contact customer service for Sash Seal Kit @ 800.328.9448

For our more information on Storm Door troubleshooting,
download our Storm Door  troubleshooting guide.

Problem: Need a second sweep for my green, brown or sand door.
Solution: Contact customer service for another rain sweep @ 800.328.9448

Problem: Need sweep positioned closer to the prime door on my white storm door.
Solution: Contact customer service for an unpunched vinyl white expander with sweep @ 800.328.9448

Problem: Sweep is twisted.
Solution: Warm the vinyl sweep in hot water. Carefully remove the sweep and rub until it is smooth.

For our more information on Storm Door troubleshooting,
download our Storm Door  troubleshooting guide.

Problem:  Door surface is cloudy or dirty looking.
Solution: To clean, use a dish washing soap or rubbing alcohol to remove any residue or dirt.

Problem:  Yellow material is found around the edge of the window.
Solution: AJ has a cleaning agent that can remove the stain caused by our foaming process.  Please contact customer service @ 800.328.9448

For our more information on Storm Door troubleshooting,
download our Storm Door  troubleshooting guide.

Problem:  Storm door latch doesn’t remain tight to door.
Solution: You may need some additional shims. Contact AJ customer service @ 800.328.9448

Problem:  Thumb button mechanism doesn’t push in.
Solution: Your inside spring may be out of position. To position it, remove the inside latch mechanishm See parts identification sheet for proper positioning of the spring.

For our more information on Storm Door troubleshooting,
download our Storm Door  troubleshooting guide.

Problem: Storm door closer slams door shut.
Solution: You may have a defective closer, contact customer service @ 800.328.9448

Problem:  Storm door won’t open up a full 90 degrees.
Solution: Jamb bracket or door may not be positioned properly. Review Jamb Bracket reversal instructions.

Problem:  Storm door doesn’t close all the way or very slowly.
Solution: Raise the expander on the bottom of the door or leave window open slightly to relieve air pressure between the prime door and storm door. Turning the closer adjusting screw at the end of the cylinder can produce desired results and may require some seasonal adjustments.

For our more information on Storm Door troubleshooting,
download our Storm Door  troubleshooting guide.

What does a solid foundation look like at AJ? First of all it is wide at the base, we include every single employee in the process by communicating, skill building, and providing the proper tools to be successful. Second, we replace or shore-up weak areas with technology, equipment, process improvement and training. As with any foundation, it is subject to wear and tear and must be maintained. Third, as we work on our foundation, we remain focused on the plan, we are consistent in the execution of the steps necessary to meet the expectations of quality and growth we have established. Last but not least, we are open about the process, the dirty details, the issues that are holding us back and we ask for advice and assistance from experts when needed.

The next time you compare our products against a competitive offering, and the basic cost and performance are similar – ask one more specification question – What is the culture of the vendor?

As my father says…..”If you don’t have the time to do it right the first time, where will you find the time to do it over?”

Build your business and reputation on a solid foundation, by focusing on the Culture.

“In everything we do in life and business, we will be Helpful, Humble, and Honest.”  – Mike Soley Sr. (MBR, Inc.)

Todd Carlson