AJ Manufacturing makes every effort to protect all of the doors and windows that we ship. We use several carriers in order to choose the best freight company for your area. Unfortunately, sometimes freight damage does occur.

To protect yourself, it is important to always inspect your shipment upon arrival and make detailed notes on the delivery receipt of any visible damage to the crating or packaging material. It is important to note any damage on the Bill of Lading before the carrier leaves your dock. This will allow you or AJ to file a successful freight claim with the carrier. If AJ billed the freight, our customer service team will file the freight claim on your behalf.

When damage is found, contact AJ immediately with your order number, description of the damage, and whether you will require a remake of the damaged product. Photographs are very useful and providing them will help to expedite the claim with the freight company.

When a full or partial shipment is refused, it can cause delays between the Freight Company and notification to our customer service team so please give us a call so we can begin the replacement process.

Concealed damage, or damage found after the packaging has been opened, can also be claimed, but only for 5 days after the product has been delivered and will require photographs.

The carrier has the right to inspect the damaged product at your facility so it is important to retain that product until AJ receives notification that the claim has been settled.

If you have any questions, feel free to contact AJ at any time, we will walk you through the process.

Phone: 800-328-9448 • Fax: 715-568-3099 • email: [email protected]