A.J. Product Support

Literature Library

Find all of the literature you need right here. Click on the document to view the PDF or request more info here and we’ll mail you the original full-color documents that you need.

Vinyl Windows
HVAC

Product Videos

See step-by-step product installation videos along with pro tips from the AJ Manufacturing team. Have suggestions for a new product video? Let us know.

Installation of an AJ 5100 Post Frame Walk Door
Installation of Tell 3912 Walk Door Lock Set
Change Handing
Door Promo Video
EZ v Installation Video
Fixed Glass Replacement
Harmony Operating Sash Glass Replacement

Troubleshooting

If you don’t see what you’re looking for, check out some of our troubleshooting articles. Chances are, we’ve heard your issue before and may have even written about it in one of our resources on the troubleshooting page.

Water Leakage Troubleshooting Guide
Rough Opening Chart for Post Frame Doors

Glossary of Terms

Terms List

Talk With Us Directly

If you’d like to contact us directly to get product support, get a hold of AJ Manufacturing here. You can use the contact information below or visit our Contact Us page.

Phone: 800-328-9448 • Fax: 715-568-3099 • Email: info@ajdoor.com

Disclaimers

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.

Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.

Proposition 65 requires California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 900 chemicals since it was first published in 1987.

Proposition 65 became law in November 1986, when California voters approved it by a 63-37 percent margin. The official name of Proposition 65 is the Safe Drinking Water and Toxic Enforcement Act of 1986.

A.J. Manufacturing is committed to providing safe and compliant products for our customers and to work with our vendors to comply with regulatory and reporting requirements.

Below is an example of a label which may appear on A.J. Manufacturing’s products. For more information visit www.p65warnings.ca.gov

 

A.J. Shipping Disclaimer

A.J. Manufacturing makes every effort to protect all of the doors and windows that we ship. We use several carriers in order to choose the best freight company for your area. Unfortunately, sometimes freight damage does occur.

To protect yourself, it is important to always inspect your shipment upon arrival and make detailed notes on the delivery receipt of any visible damage to the crating or packaging material. It is important to note any damage on the Bill of Lading before the carrier leaves your dock. This will allow you or A.J. to file a successful freight claim with the carrier. If A.J. billed the freight, our customer service team will file the freight claim on your behalf.

When damage is found, contact A.J. immediately with your order number, description of the damage, and whether you will require a remake of the damaged product. Photographs are very useful and providing them will help to expedite the claim with the freight company.

When a full or partial shipment is refused, it can cause delays between the Freight Company and notification to our customer service team so please give us a call so we can begin the replacement process.

Concealed damage, or damage found after the packaging has been opened, can also be claimed, but only for 5 days after the product has been delivered and will require photographs.

The carrier has the right to inspect the damaged product at your facility so it is important to retain that product until A.J. receives notification that the claim has been settled.

If you have any questions, feel free to contact A.J. at any time, we will walk you through the process.

Phone: 800-328-9448 • Fax: 715-568-3099 • email: info@ajdoor.com